Service & maintenance

Service & repair

A reported problem, a diagnosis, a repair and the documented result.

What this can include

• Service requests and job histories
• Technician diagnosis and repair notes
• Follow-up checks and resolved cases

Possible source tools

• Salesforce
• Gmail
• Google Drive

Examples of sources, not connected accounts or supported integrations.

Potential research uses

• Troubleshooting research
• Service-assistant evaluation